1685 reviews about our ferry services - Page 80

Excellent service

Excellent service :)

Efficient service

We booked our return tickets to Naxos online and when there was a change in the port terminal ferry in Piraeus Ferries in Greece informed us by email. We would use them again.

Perfect!

Everything perfect. Best price. Early booking possible! Fast answer! Thank you!

Excellent!

Trouble free ticket ordering & collection at the port. Very efficient ferry service. Will use again.

Quick Trip

[Translated from French]
The Seajet company gives a very good service and the ferries are fast. I booked via Internet with Ferries In Greece and I had no nasty surprises.

Satisfied

[Translated from French]
I am satisfied with the service I received. I enjoyed the facility to book, ride, security, staff.

Satisfied

I am satisfied with the service I received. I enjoyed the facility to book, ride, security, staff.

No worries!

So easy to pick up tickets at the wharf; lovely boats, very clean, and a quick trip.

Good Communications

Our trip time and vessel was changed, but we received email advice with plenty of time to get the new tickets. Quick trip, very helpful staff.

Excellent Service

Excellent , efficient, on time ferry service

Excellent service

Last fall I wanted to have the ferry scedule for this summer, but it was not available at the time. I was told to check back a couple of months later. Before that time had passed I got an e-mail from you with the requested information. I did not have to ask for the information again, which was nice. Later there were some changes and I had questions about my booking. Every time I have contacted Ferries in Greece I have gotten immediate and accurate response. Thank you for your services. I will be back.

Answer from Ferriesingreece
Thank you much for the feedback!

So so...

The booking service was fine, though it's frustrating that ferry times are rarely issued until long after you've booked your flight. This meant we had a long long wait for our ferry at the not so charming Piraeus, with a tired 6 year old. We used three different services: two Flying Cats and one Flying Dolphin. We understand that turnaround times are quick if the boats are to keep to schedule, but the staff were stressed to the point of rudeness - harassing people about leaving their luggage and getting to their seats, when there was nothing like enough luggage space, which inevitably gives rise to big queues for people getting both on and off. Lastly, we were issued with 3 seats for one of our journeys - none of them together - and of course did not want to leave our 6 year old sitting with strangers. The staff are not flexible about you sitting elsewhere unless the service is pretty undercooked. Luckily we did end up sitting together, but it was not straightforward. I know the old fashioned car ferries took much longer, but sitting on deck watching the sea felt like the beginning of a holiday. This felt like something to be endured.

Great service

Very good company. Booking was easy, with accurate ferry info and they post actual tickets rather than vouchers which saves a lot of time at the ports and impressed our taxi driver & the staff at our hotel! When our ferry from Piraeus had to be cancelled due to bad weather, Michael made sure we got a refund easily & quickly. Will use this company again. If you travel on Seajet 2, we'd recommend spending a bit extra to travel on the upper deck - makes for a much more pleasant experience.

Paid some extra money

We (family of three, son was 2.5) were quite satisfied with the overall service, especially with quite responsive and competent staff regarding email communication.

What remains is the idea of having paid too much. (Note that we cannot tell how much of the responsibility is with ferriesingreece.com or sea jets.) We were travelling from Rafina port to Paros (options from Piraeus were available only in the morning or evening) on a Tue in May. The ship was not at all fully booked and even less people boarded at Rafina port. The feeling of having paid too much is threefold: * We paid extra 3 EUR (one per ticket) for "printing" when we picked up the tickets at the office at the port. This is not much (and I didn't want to argue on site), but it should have been listed with the fees on purchase. Now it felt a bit like picking up train tickets in India. * We bought an extra ticket for our son, because the website is not exact about the age (sth like "free up to 2 years when no seat is claimed and ticket required from 3 years and older", so what about 2.5?). If we knew that space and seats were not at all a problem, then we would have interpreted "up to 2 year" as "not yet 3 years old". * The club class should include a reserved seat while other had free seating - so we went for club class. However, this was not at all necessary and not even a good idea: ** The club class was on the upper deck with the stairs in the middle of the free space - so no chance to let our son get up a bit on his own. ** Our reserved seats were not next to each other. My seat number did not exist on the boat. ** We were among the first ten people in the club class, but our seats were already taken. ** I asked the crew whether we can just sit in on the other deck and he confirmed that it was free seating. However, I noticed several people looking for their exact seat and even insisting on having "theirs". In one instance, a crew member showed up and asked seated persons to change their seats... I cannot tell exact facts about what was going on, but all this looks like nobody knows exactly what everybody paid for. The conclusion is that we had a nice trip and we felt really good with the service of ferriesingreece.com, but it might have been 30-40% cheaper (which means we could have paid up to 65% too much).

Answer by Ferriesingreece.com
Thank you for your feedback. It is much appreciated and valuable in order to improve our services.
We have contacted Seajets to check further and they informed us that according to the policy of the company their port agents should not charge any fees for printing out the tickets, and that they have not heard such information about the specific port agency in Rafina port before.
Kindly note that travel agencies/ port agents have the right to do this according to the law, this is also the reason that it is mentioned in our terms and conditions, but almost no port kiosks makes such charges so it is now under further investigation.

Concerning the child age we are sorry that you did not ask us before booking or even before trip date if you were not sure how to enter your 2.5 year old child. We feel it is clearly stated though that children from 3 years pay child fare unless the passenger wants it to have its own seat (in such case child fare is paid even if the child is less than 2 years old.

As far as the seating is concerned Seajets informed us that there had been a vessel change (Seajet 1 was to complete this itinerary initially) and due to this fact there was a general mix up with the seat numbers on the specific trip. What the staff meant by “free seating” was obviously that you are free to sit in the cheaper “Economy” Section of the ferry if you preferred to do so, since there were many available seats anyway. In general it is not permitted for the passengers who have paid Economy Tickets to sit in the more Expensive upper lounge “Club Class”
 
We always remain at your disposal for any further information and are grateful that in conclusion you were satisfied by our services! Thank you for this.

Excellent service through the recent strike

We planned to travel during the seaman's strike 16th-19 May. The company alerted us to the strike as soon as they could and gave us options of changing the ferry time or cancelling with a refund. We changed our minds a couple of times about our plans but Michael responded immediately to our emails and gave us every confidence in the service. The same happened when the strike was prolonged, we had a superb response and couldn't fault the service. Arranging all this from England with no Greek or knowledge of the Islands was amazingly reassuring. We Were very impressed.