1685 reviews about our ferry services - Page 13

Excellent service

As every year, the service provided is excellent.

Excellent service BUT

Excellent service BUT with one omission, which creates a huge issue for anyone not familiar with computers.
My return was with another company, BUT the local Agent could not issue a ticket.

By the time I sorted this out, and after communicating perfectly with an English speaker, she sent the tickets to my mobile phone.
I think you have just missed giving a return code in these cases.

Thank you very much.

Answer from Ferriesingreece.com
Thank you very much for your comments. We would like to inform you that as your return was with Zante Ferries and this company implemented the Electronic Ticket a few days before your trip, we were not informed in time about this change to send it to you automatically during the booking process. We are very glad that you contacted us in time for us to send it to you and make the necessary adjustments so that a similar problem does not occur again.

Great service

Whilst it was challenging to find information about ferry times or bookings until just a brief time before we left to go to Greece, it was easy once it was available. The check-in process was great and made the journey s much simpler.

Excellent experience

I recommend without hesitation.

Great experience

Everything was well organized, the trips were on time and the customer support of Ferriesingreece was very helpful and friendly.

Ferry canceled

[Translated from German]
My ferry to Hydra was canceled, I received the email message 1/4 hour before departure.
I asked for a refund of the difference of the rebooked ferry, the metro ticket and the price of the overnight stay in Hydra, which was all denied to me because the ferry had been canceled due to bad weather. Although the weather was fine.
I will think twice in future about paying booking fees if I get nothing in return.

Answer from Ferriesingreece.com
Thank you for your feedback. We would like to inform you that Blue Star Ferries informed us on the date of your departure at 12:31 that your trip was canceled due to bad weather conditions and we informed you right away within 10 minutes via email and SMS.

Kindly note that when a trip is canceled due to bad weather conditions this is something that is decided by the port authorities for your safety approximately 2 hours before departure time and their decision has to do with the wind speed in the area and the vessel type. So even if the sun is shining and the winds seem quite normal at the departure port, the conditions can be different in some parts of the scheduled itinerary.

Please note that as per the terms and conditions of the ferry company that you accepted before proceeding with this booking: "If for any reason the travel is canceled due to the ship's responsibility, the fare is refunded without any further obligation of the shipping company towards the passenger." As you understand, this is something that has to do with the policy of the ferry company and not our own policy.

Furthermore, be advised that Blue Star Ferries handles directly the claims for refunds from travelers and you can send them an e-mail with your complaint at cs.domestic@attica-group.com

Perfect

Perfect

Everything was fine

Fast and uncomplicated. It would only be practical if you could also receive all tickets directly from FerriesinGreece as a PDF.

Answer from Ferriesingreece.com
Thank you for your comment. Please note that we always provide the tickets in PDF when the e-ticketing system is available.

Efficient

[Translated from French]
I recommend the site and have contacted the services, which are always efficient and responsive.

Rafina-Andros-Tinos-Syros-Piraeus

[Translated from French]
Easy bookings, very efficient communication! No worries whatsoever about booking or crossing. Thank you so much!

Simple and reliable

[Translated from German]
We booked our trip to Greece from Germany. Athens (Piraeus)-Mykonos-Santorini-Paros-Piraeus. It was very easy. The online check-in worked every time without any problems. We would book with Ferriesingreece again. All in all, we had a wonderful vacation in the Cyclades, to which the ferry connections also contributed.

Reliable, convenient service

We took Seajets from Mykonos to Naxos and back. I especially appreciated the communication via SMS before the trip. Also great was the comfort on board.
These ferries make it very easy to visit more than one island on the Greece trip.

Very good information and communication

[Translated from German]
We traveled from Mykonos via Tinos to Andros with a stopover on Tinos on the way back.
I was surprised how uncomplicated, fast and modern the communication was. I was informed by SMS about the change of schedule and the ferries used.
The service on board was very good also the briefing of our rental car on the ferry was professional.

A beautiful trip between Mykonos and Paros!

[Translated from French]
We booked our trip from Switzerland, from Mykonos to Paros and back. The "cruise" went perfectly. An integral part of our trip to Greece. Thank you very much.

Practical and fast

[Translated from French]
Very good booking site.
I recommend it!