Goutos Lines

Policy of the company

Cancellation Policy

Tickets cancelled up to 48 hours before departure time are fully refundable.
Tickets cancelled up to 12 hours before departure time have a 50% refund.
Less than 12 hours before departure time the tickets are not refundable.
The tickets can be converted to open date tickets up till 24 hours before departure time during high season (from 15-03-2024 to 26-03-2024, from 26-04-2024 to 12-05-2024 and 01-06-2024 to 15-09-2024).
During low season (remaining dates) tickets can be changed to open date tickets up till 4 hours before departure time.
Open-Date tickets are valid up to one year from the date and time that they have been issued and can be validated only once. Tickets converted to Open-Date tickets have a 50% cancellation fee charge.

Passengers Tickets Conditions

Approved by the Hellenic Ministry of Mercantile Marine
The ticket is issued in the passengers name, is personal and non-transferable. It is valid only for the class and the trip for which it was issued.
The fare does not include catering.
Passengers should be at the embarkation area of the ship one (1) hour before departure. If the passenger is not in time for sailing, he/she is not entitled to a refund of the fare. 
Children up to 4 years old travel free of charge and are not entitled to bed, while children over 5 and up to 10 years old pay a reduced fare and are entitled to bed.
The bearer of a full ticket is allowed to carry free of charge luggage up to 50 kilos or 1 cubic meter.
In case of loss of the ticket, it will not be replaced nor the fare will be refunded. The shipping company is not responsible for any damage or loss of the passengers luggage that is under the personal care of him/her during the trip.
Jewellery, money and valuable objects may be delivered to the ships accounting office for safekeeping.
The shipping company will not be responsible for any delay in sailing, deviation and not keeping normal route, due to bad weather conditions or orders of the Ministry of Mercantile Marine or the Harbor Authorities or due to force major.
It is forbidden to the passengers to carry explosives, inflammable, incendiary and dangerous in general materials.
The passengers are responsible for the observance of the Harbor, Sanitary and Custom regulations. The passengers should comply with the captains and the crew orders regarding the maintenance of order and the safety of the ship.
The passenger should address any complaint during the trip to the ships captain or first mate and after the arrival, to the shipping company or to the Harbor Authorities.
If for any reason the travel is cancelled due to the ships responsibility, the fare is refunded without any further obligation of the shipping company towards the passenger.
The shipping company has the right, after approval of the Ministry of Mercantile Marine, to replace the vessel for which the ticket was issued with another vessel.

Vehicle Transport Receipt Conditions

Approved by the Hellenic Ministry of Mercantile Marine
The drivers are obligated to load and unload their vehicle.
The vehicles should be at the waiting for shipment area one (1) hour before departure and in any case on the time prescribed by the Port Regulation in force.
The driver is not entitled to refund of the fare if he is not in time for sailing, while if he states before sailing his intention not to ship his vehicle, he is entitled to a refund of half of the fare.
In case of loss of vehicle transport receipt, the fare is not refunded.
The vehicles passengers have to get out of them before their shipment aboard.
The passengers should carry with them objects that they need during the travel. After sailing the entrance to the vehicle station is forbidden.
The transportation of explosives, incendiary and dangerous in general materials is forbidden. The priority order is determined by the Port Regulations of each Harbor Authorities, where the vehicles are shipped.