1513 reviews about our ferry services - Page 58

Excessive service fees. Why are paper tickets (and printing fees) still required?

The website is well constructed. My 3-star rating is based on the accumulation of processing and printing fees:
There is a processing fee for booking online. I understand the need to charge a fee; but I feel that ~40% is utterly excessive:
I was charged 7.32 euro service fee for booking a 19 euro ticket Mykonos-Naxos
I was charged 7.31 euro service fee for booking a 18.20 euro tickets Naxos-Schinousa-Iraklia
In addition, I had to pay 1 euro to obtain the physical tickets for each.
Why do you still oblige users to produce a physical paper ticket when most rely on online booking and smartphones?
So, in conclusion, your service fees should be much lower. And the printing of a ticket is unnecessary for most of your customers and appears to be just another revenue stream.

Answer by Ferriesingreece.com
Thank you for your feedback. Kindly note that not all the ferry companies support e-tickets and thus for most of them, paper boarding cards/tickets are needed. As per the terms and conditions that you accepted before proceeding to this booking in some cases the central agents may ask for a 0.5 to 1 euro fee per ticket for printing them:
In rare cases, a small fee of 0.5 EUR up to 1 EUR per ticket may be charged by the representative agency of the ferry company for picking up prepaid tickets.
As far as the service fees are concerned, we would like to inform you that these are clearly stated before proceeding to the payment for the booking.

Please also note that most of the online travel agencies globally charge service fees.
In our case, this is done to be able to cover the expenses needed in order to offer you:
- The best possible service and assistance for whatever problem or question you may have.
- A customer support available all days of the week, from 7am to 22pm.
- Follow up: We do not only sell you ferry tickets. We follow-up your trip and inform you by email and SMS if your ferry is delayed or canceled. If it is canceled we propose you alternative solutions in order for you to reach your destination without delays and take care of all new ferry bookings that have to be made.
- The best and most user-friendly website using the latest technologies and many tools to help you organize your trip. Also, the possibility to make island hopping trips using different ferry companies.

Great!

The best! The booking is easy and friendly, the ferries are right on time, clean and nice. I love to go with you!

Very good service

[Translated from French]
I would like to emphasize the quality of the boats, the comfort, several services on board, courteous staff.
Nice experience, we feared the crowd but the embarkation and disembarkation was easier than we thought and everything was ok.
Also it is easy to book tickets in advance and pick them up at the port, at the offices of the chosen transport company!

Atrocious Experience

Although the reservation process is very easy- making any kind of change/cancellation to your reservation was proven to be an atrocious experience with this company.
Upon prompting the company to explain the details of any cancellation/changes to a previous reservation, the company purposely neglects to provide vital information the customer needs in order to make an informed decision. My husband and I needed to reschedule a reservation, and neglected to inform us that we could not print the confirmed tickets in order to be eligible for a refund and/or amendment. Upon our numerous attempts to make the amendment in person, the agents are not well-informed of their policies, again, misinforming us, and causing us an inconvenience. We needed to reschedule or cancel and re-book our tickets for a later date to accommodate an extension of our stay in Crete to Satorini. The reservation team confirmed the amount to be refunded to us, only to find out that only 50% of the original cost we invested in the tickets were to be refunded. We also had to return the previously printed tickets, at our expense, to their headquarters, in order to qualify for any kind of refund. This company had the audacity to charge us additionally for the cancellation of tickets that we repurchased! The company response to our experience is "we apologize for the inconvenience" and nothing else- has little disregard to keeping us as customers.
This experience has left a bitter taste in our mouth and we will no longer avail ourselves to make business with this company. With this review, we have done due diligence to warn other potential victims. We would have provided Zero stars for the rating.

Answer by Ferriesingreece.com
Thank you for your feedback. After carefully studying your conversation with our reservations department we could not understand what information they neglected to provide to you.
You made a request on the 20th of June to amend your tickets Heraklion to Santorini for the next day, which you already had in your hands and were for the 22nd of June.
You were explained that tickets can be amended only to other tickets of the same ferry company and since Seajets did not offer such a connection on the 23rd of June the only option was to cancel the specific tickets with 50% refund and buy other tickets for the 23rd of June with another ferry company. Even though you informed us less than a day before the trip start that you indeed wished to proceed to this cancellation, we managed to do it on time for you so you could receive the 50% refund (had to be done more than 12 hours before departure time).
Please note that in order to proceed to any refund we must have the tickets at hand and this is something clearly stated in our terms and conditions that you accepted before proceeding to the payment of this booking as well as the cancellation policy of Seajets according to which you were refunded once we received your physical tickets.

Great Experience

We used Ferries in Greece for our bookings on two Blue Star Delos journeys in June. The booking process was easy to use and ticket collection efficient. The way staff get people on and off the ferries in a timely fashion has to be seen to be believed. Once on the ferry the service in Business Class was friendly and efficient. Give us a ferry trip instead of a plane flight any day!

Perfect service!

[Translated from German]
We have booked Milos - Folegandros with Seajet via this portal. We booked through the system easily and quickly. They were one of the first providers to offer this route. Everything worked smoothly. That's how it should be!
Recommended!

Kilini-Poros-Kilini

All the best! Easy for understand website! Easy booking! Full information! Thank you very much!

Great Travels

Great way to travel between islands, ferry was on time, staff was courteous. seats were very comfortable. booked online, was easy to pick up tickets in Paros (trip Paros-Athens). Ferry arrived exactly at time specified. i would definitely travel again with Blue Star-Patmos.

Corfu - Bari

Booking process was easy and successful but I can't say the same about getting the tickets because in the booking instructions there were no timetables of the agencies where we can do it . So, at first we came from Benitses to Kerkira on Sunday and discovered closed doors. Actually the trip to Bari was pleasant and comfortable despite the night time.

Answer by Ferriesingreece.com
Thank you for your feedback. We are happy that you liked the booking process and the trip itself.
As far as the port kiosk is concerned kindly note that they are always open on time before departure in order to serve the passengers who wish to pick up their tickets and that consequently there was no need to pick them up on an earlier date. We will of course check the possibility to add this option in the near future.
Always at your disposal.

Excellent service

Booked 3 ferries online and was delighted when we went to the office in Piraeus and the very helpful member of staff printed all our tickets and put them in one envelope. Very easy process.

Easy tool to plan your trip and book ferries

User friendly and easy to understand website that shows multiple ferry companies within Greece. I found that this website had the most destinations listed within Greece, as some of the other websites were limited only to the larger islands. You do pay a bit of a premium with all the extra fees, but picking up our tickets in Mykonos was very easy, and we were able to get all our tickets printed at once. I would say if you have a more packed itinerary that you may want to use this service to ensure all your ferries are secured, as some of them do book up. However if you are only planning to go to a couple islands you can probably book tickets upon arrival to Greece at the Ports.

Travel to Greece

[Translated from Italian]
We booked tickets for our trip to Greece via the internet and we requested delivery via courier and they arrived promptly. We obtained the information we needed by e-mail with immediate feedback.
The ferries were on time and well kept.
A change in time was notified to us by e-mail and SMS in advance of the trip.
A perplexity about the differences, sometimes very significant, in the rates applied by the various companies for the same route.
Overall, however, great service.

Easy way to book ferries

I wasn't sure about how to book ferries in advance from the US, but I took a chance and did our whole trip this way: Athens(Pireaus)-Mykonos-Santorini-Amorgos-Folegandros-Athens(Pireaus). My only critique is that you can only book four ferries on one form - so I had to have another booking reference number for the last leg of my five ferry trip. When we got to Athens the taxi delivered us to the port and we went to a small ticket office in the parking lot right by the ferries. I wasn't sure it was the right office - as the email I received made me think I had to go to a FerriesinGreece travel agent - but it was super easy! The people in the office all speak English and they looked at the print outs of the emails I had with my booking numbers, and they printed out all my tickets for the whole trip. This was obviously the best thing to do, as we did not ever have to go to another office, and we could just walk on our ferries once we were in the islands. Great service!

My booking

Very easy and comfortable site for greek ferries! But they take a commission. When booking from ferry company site directly there is no commission. So I can give only 4 stars.

Answer by Ferriesingreece.com
Thank you for your feedback. We are happy that you found our website easy and user friendly!
We would like to inform you that most of the online travel agencies globally charge service fees.
In our case, this is done to be able to cover the expenses needed in order to offer you:
- The best possible service and assistance for whatever problem or question you may have.
- A customer support available all days of the week, from 7am to 22pm.
- Follow up: We do not only sell you ferry tickets. We follow-up your trip and inform you by email and SMS if your ferry is delayed or canceled. If it is canceled we propose you alternative solutions in order for you to reach your destination without delays or extra charges and take care of all new ferry bookings that have to be made (with the same ferry company or an other).
- The best and most user friendly website using the latest technologies and many tools to help you organize your trip. Also, the possibility to make island hopping trips using different ferry companies.

Booking

Great service, comfortable trip, thank you!