1510 reviews about our ferry services - Page 42

MR

We book our ticket months in advance, and through no fault of the booking company when we got there the Ferris announced a pending strike. We were told the day we arrived about the strike. It didn’t affect the first two legs but the third leg when we had to get to Athens to get on a flight back home the next day was going to be the strike. The email I receive from them said they didn’t know if there was going to be a strike and they could only give me money back if there was a strike. I was told to wait tell that day to find out after explaining to them that we had to get to Athens for our flight and couldn’t wait tell the day of. So we bought plane tickets to make sure we could get there and sure enough there was a strike. Thank god we got the plane tickets. So we get back to the states an I’m waiting to see the refund it does not come. So I call and ask what’s going on. They tell me I can’t get a refund because they sent me an email the morning of that our ferry wasn’t canceled (an email I never received). So we made it home but never got a refund even though there was a strike. This is why I’m giving them a low rating they were not very helpful in this or with getting the actual to board the other ferries. It might be better to book from the ferry company’s themselves.

Answer from Ferriesingreece
Thank you for your feedback.
We would like to inform you that when a strike is announced we always inform all our passengers on time so that they can proceed to different arrangements if they have a flight booked or other urgent issues. This is why we sent you the alert email one week before your trip date and suggested to change the tickets to the previous date at no extra cost, or to wait to confirm that the trip is cancelled in order to be entitled to a full refund for it. We also clearly explained that the strike does not mean that all the trips will get canceled. You asked to cancel the ferry tickets for your trip Mykonos to Rafina on the 18th of September when we had no clear information yet if your trip of the 24th of September would be affected or not.

Since your trip was not affected by the strike we could only cancel it in accordance to the cancellation policy of the ferry company. We explained this to you but you never replied and therefore your tickets remained uncanceled, and as we did not receive any further emails from you we assumed that you chose to keep the tickets and use them.

Anyway, we have now contacted Golden Star Ferries and asked for an exception for your case due to the strike. We are pleased to inform you that and even though their trip was performed normally they have accepted to offer an exceptional refund due to the situation and therefore we have now refunded the total ticket rate of the specific trip to your account.
Always at your disposal.

I recommend

Very professional service. Easy to book through website. Quick responses.

Great Service

We have used Ferries in Greece for 2 trips to Ios this year and received excellent communication because on both trips the ferries in both directions got changed but we were kept up to date by e-mail and text. We even received messages whilst at the port in Santorini advising the ferry would be late. In June the ferry was cancelled and FerriesInGreece helped us to get a refund. Thank you for a great service and we will be using you again next year.

Super

Easy to book. Transparant prices. Great service. On-time departures and arrivals.

Very favorable opinion

[Translated from French]
Booking was easy. In addition, Ferriesingreece was able to reorganize our trip following an unforeseen ferry strike.

Simply a waste of time

Simply a waste of time, boats are canceled because of bad weather, or we can not do anything about it. But why not want to refund my tickets under the pretext that I can possibly reuse them, while the person from the Blue Star ferries agency has voluntarily blocked them to make it impossible. So I am supposed to repay to send them from France to Greece by sending them by mail? Is not it rather a way to dissuade people from returning tickets to avoid paying back? A scandal, I would have done better to take my tickets in an agency with real people from the beginning, because it is a disaster if there is an unexpected!

Answer from Ferriesingreece
Thank you for your feedback.
We would like to inform you that in case of cancelled itinerary the total ticket rate is fully refundable.
In order to receive this refund from the ferry company we need to send your ticket to their accounting department.
We are sorry for this but it is the policy of all the Greek Ferry companies as they need the tickets back to make sure that they will not be used in any other way. They could for example also be replaced with other tickets at another central travel agency for another trip.
This is also the reason that we clearly state this in the terms and conditions that you accepted before proceeding to this booking.
In case of a cancelled itinerary, our company is not responsible for any further refund apart from the ferry ticket rate. This rate will be refunded only once we receive the unused tickets.
We hope that you understand that we are an online travel agency and need to follow the terms of the ferry companies, even though we can understand that it is not convenient for you.
As per our email communication, as soon as we receive your ticket we will proceed to its refund and inform you by email.
Always at your disposal.

Great Service

It was very easy to book ferries via FerriesinGreece and they provided transparent information concerning the ferry status.

Great transportation

The ferry is best way to travel throughout the Greek Islands. It is very comfortable. Make sure you are on time because the ferry leaves on time. I will use this service in the future when traveling throughout the islands.

Team at the top

[Translated from French]
Very satisfied with the customer service! Our travels went well thanks to them. We will start again!

Fine

All fine

Better to buy locally

[Translated from German]
Unfortunately we can not recommend the platform - at least at the end of the season. Since we were unsure which ferry we would take after the flight (Flex does not exist), we asked FerriesInGreece and got the answer that when buying a ticket on the spot, tickets might be unavailable. This was overkill, as the ferry used was almost empty. As a result, we paid twice, because we made the earlier ferry easily and contrary to the statement at the ticket counter, the tickets we booked through FerriesInGreece were not refunded.

Answer by Ferriesingreece
Thank you for your feedback.
We would like to inform you that we always suggest booking tickets in advance in order to avoid availability issues.
Since availability changes from day to day, we are not able to predict which ferries will have free seats on the day of the trip and which will not.
Please note that during the booking procedure you are requested to read and accept the cancellation policy of the ferry company. At this point, you could have selected not to proceed to the booking if it was not convenient to you. Regrettably, as we received your request to cancel your trip on the same date as your trip date, the cancellation was not possible. This was in accordance to the cancellation policy that you had already accepted.
Always at your disposal.

Review

[Translated from Russian]
We liked it! Clear & quick. The morning ferry was very clean, by the evening it was already dirty, but bearable. There was not enough free wi-fi. I will definitely use and advise this website / company to my friends.

[Original text]
Все понравилось . Четко, быстро,приходили напоминания, утренний рейс был очень чистым, к вечеру уже стало грязновато, но терпимо. Не хватало бесплатного вай фая. Однозначно буду пользоваться и советовать этот сайт/компанию своим друзьям.

Perfect service after ferry strike

We had booked our tickets some weeks before, the booking procedure was very easy. While touring in Greece, we received a detailed message from Ferries in Greece that there would be a 24-hour strike right on the day that we were supposed to travel... Because they notified us beforehand, we could make new travel arrangements, which was very reassuring because we also had a flight to catch from ATH. Ferries in Greece arranged the refund of the amount we paid via our credit card, on the day that we e-mailed them. We are very satisfied with this service and will use Ferries in Greece again in the future. Euxaristo poli Despina kai Eleni !

1 good trip, 1 average trip

[Translated from French]
September 2019: 1st trip was great, at night, with berth.
For the return trip, we had to change the boat due to transport strikes. We had business class tickets but we had to pay a supplement of 44 €, a bit expensive, I put however 4**** because it was a beautiful trip.
Tickets are however too expensive.

Too many difficulties

[Translated from French]
From FRADIN Jacques FRANCE reservation number ****34892, March 12, 2019.
A reservation on the Piraeus > Sifnos with Golden Star Supercat Ferries route was canceled late in early September (for travel Sept. 16); with request for return of the tickets already received (for the Supercat); while the tickets were returned by international registered mail (RK 371338109FR) and we received a signed acknowledgment of receipt indicating the delivery of the tickets Ferriesingreece claimed not to have received the canceled tickets (and returned by registered post); we had to order new tickets and pay them again: for Speed ​​Runner; the day of departure Ferriesingreece sends a message (on j.fradin25@gmail.com) announcing a new modification: at the last minute.
Message 199217 from Ferriesingreece for reservation ****25674
"NEW DEPARTURE TIME AND VESSEL"
Route from PIRAEUS to SIFNOS will be performed by SEA JET 2
Please note that your ticket is valid
This was a fake news!
In SEA JET 2 the steward asked us to buy tickets !!
THREE changes and the last incorrect!
We had to pay THREE times the same trip!
When can we expect at least a refund for the first tickets returned by registered mail (RK371338109FR) and for which we have proof of delivery: signature of the Ferriesingreece agent?
Hoping a full service and not partial!

Answer by Ferriesingreece
Thank you for your feedback.
We would like to inform you that when a ferry itinerary is cancelled by the ferry company and the tickets have been sent out by courier to the passenger we need to request it back in order to refund it or to change it for a different trip. This is in accordance to the terms and conditions that you accepted before proceeding to this booking. Due to the fact that we delayed to receive your tickets, you proceeded online and bought a new set of tickets for the Piraeus to Sifnos trip.
Consequently, we had two payments from you for the same trip.
As we have now received your initial tickets of the cancelled itinerary, we have been able to totally refund to you their total value.
Concerning the third payment that you mentioned, Seajets informs us that they did not ask you to pay again. As they informed us, you travelled normally with the tickets of booking ****25674.
Furthermore they explained, that If they had asked you to pay again they would have provided a receipt to you and they would be able to find your names twice in their passenger's list.
If this information that they gave us is incorrect, kindly send us the receipt of the third payment so that we can arrange for its refund as well.
Always at your disposal.