1508 reviews about our ferry services - Page 11

Great service

Great service for traveling in Greece from coast to coast.
Great ferries.
Great experience even when need to change tickets last minute.
Thank you guys!

Wonderful

[Translated from French]
Everything went well, great service, great trip, no worries.

Ferry experience

We had to make some changes and had some questions a few weeks before our trip. We received prompt responses with complete information.
I was fascinated by the ferry boarding and debarking experiences. While they seem to be quite chaotic, especially to an American used to being in distinct waiting lines, the process works. The employees get passengers and cars on and off those ferries quickly. We took four ferries during our vacation and never had an issue.

Worked flawlessly

[Translated from German]
All bookings registered - even different operating companies - worked flawlessly. Online check in, reminders, travel time changes etc. very good communication.

Practical

[Translated from French]
Easy to use, comprehensive site

Perfect as always!

Best service ever!

Very good

Great and fast communication. Customer service was very helpfull. The website is easy to use to make your booking.

Rating

Very proactive and professional.
I recommend their services.

Sailing from Rhodes to Tilos and back

They answer quickly in customer service, there is not enough flexibility in addition on the return trip from Tylos to Rhodes, the travel agency said that the company charged me 3 times the price!!! 29 euros per person. And they advised me to buy next time on the spot and not through the company's website. I would appreciate your response.

Answer from Ferriesingreece.com
Thank you for your feedback.
Kindly note that we are an online agency and not the ferry company that changed your trip.
Regarding your trip from Rhodos to Tilos for the 16th of June, which you had booked via our website, we contacted you by email on the 30th of May to inform you that the ferry company changed the vessel and time. We also emailed you that this was the only option to go from Rhodes to Tilos on the same day. As Tilos is a remote island, unfortunately, the options for traveling there are limited.
The price per person was 29 euros and you booked for 3 passengers, the pricing was then 29x3 and you accepted and proceeded to the online payment. So, you were charged for 3 passengers, a trip from Rhodos to Tilos and back, as you had selected.
We thank you for your kind words, as our support team does its best to respond the fastest possible to the emails we receive. Also, note that we would never advise you to buy tickets from the company locally and always advise our customers to book in advance online to avoid any inconvenience due to availability issues on the day of travel.

Perfect

All perfect

Ferry to Paros island from Piraeus port

It was a pleasure experience to come to Paros with you, your customer service is great.
Thank you !!

Excellent service

Everything worked out well. The website is easy to use, the tickets were retrieved on our phones and the customer support answers questions very quickly.

Ok

[Translated from German]
Booked 4 ferries in the Cyclades - June 2023
Both trips with the Thunder were on time and good.
What bothered me is that you have no tickets after booking and must once again visit a representative or an office at the port. I had the tickets printed out in Thira, which cost another 4 euros.
Then at Port Athinios the complete chaos. Zero information at which gate the Thunder arrives.
Also, there is no office of Thunder Ferries. I could then guess that I get the necessary info in the Blue Star Ferries office. So despite tickets again in a long queue.
In a port of this size belongs an info display or something else. To sort the arriving ships.
In the port on Ios, it worked much better, there were contact persons/agencies to find out the gate.
Overall, the high price of over 55 euros for a 50-minute trip is too expensive.

Answer from Ferriesingreece.com
Thank you for your feedback.
We would like to inform you that the company Fast Ferries that you traveled with offers e-tickets and therefore, on your booking confirmation we sent you clear instructions for this service.
We are sorry that you missed it and had to pay an additional cost in Santorini to pick up your tickets. Moreover, we gave you the address of Fast Ferries both in Fira and on the port of Santorini where you could pick up your tickets and ask for information.
As far as the situation on Santorini port is concerned, we have forwarded your review to the ferry company, in order for them to check what can be done to indicate the departure point in a better way.

Review

[Translated from French]
We booked an outside cabin and we were given an inside cabin despite our protest.
Fearing that the same thing would happen on our return trip from Igoumenitsa to Ancone, in June, we went to the office and they told us "the boat is full call internet..."

Answer from Ferriesingreece.com
Thank you for your feedback.
As we can see in your booking the cabin type you had booked was an AP2 which is a Pet Friendly inside cabin, meaning that it has no porthole. Please note that the outside cabins are more expensive than the price you paid. We are sorry that they could not change your cabin type due to a lack of availability in the central office of Minoan Lines, but indeed due to peak season, it is very difficult to find a free cabin on the specific route.

Excellent service

Bookings are easy on the website and email communication is great.
Being able to download tickets on your phone also saves time.